Frequently Asked Questions | Hijab & You

Got questions? Find quick answers about orders, shipping, returns, exchanges, and more at Hijab & You – your go-to destination for elegant hijabs and modest fashion in India.

Question 1. Do you deliver outside India?
AnswerNo, currently we only deliver within India. We are working on expanding internationally soon.
Question 2. How long will it take to receive my order?
AnswerOrders are typically processed within 2–3 business days. Delivery usually takes 4–7 working days depending on your location in India.
Question 3. Can I cancel my order?
AnswerYes, you can cancel your order before it has been shipped. Once shipped, cancellations are not possible. Please contact us quickly at support@hijabandyou.com.
Question 4. What is your return policy?
AnswerWe accept returns or exchanges within 3 days of delivery, provided that the item is:

  • Unused and unworn
  • In its original packaging with tags intact
  • Accompanied by the original invoice or proof of purchase

Question 5. How do I initiate a return or exchange?
AnswerEmail us at support@hijabandyou.com with your order number and reason for return. We’ll guide you through the process.
Question 6. Do you offer cash on delivery (COD)?
AnswerCurrently, we do not offer COD. All orders must be prepaid through secure online payment gateways.
Question 7. How do I know if my order was placed successfully?
AnswerYou will receive an order confirmation email and/or SMS with your order details once the order is successfully placed.
Question 8. Can I track my order?
AnswerYes, once your order is shipped, we will send you a tracking link via email/SMS.
Question 9. Are your hijabs ready to wear or do they require pins?
AnswerWe offer both styles – ready-to-wear hijabs and traditional ones. Each product page mentions this clearly.
Question 10. How do I care for my hijabs?
AnswerMost of our hijabs can be hand-washed or machine-washed on a gentle cycle. Please follow the care instructions provided on the product label.